Buying support
Commercial service terms
The practical scope to check before a quotation, sample, document request or order.Quotation scope
Website product information supports initial selection and does not by itself create an order. Confirm the product code, variant, quantity, price, validity period, delivery basis, destination and included documents in the written quotation or order confirmation.
Technical and compatibility review
Recommendations depend on the information supplied. Provide the exact device, firmware, port role, remote endpoint, rate, reach, fibre or cable type, connector and environment where relevant. Brand name or similar specifications alone are not treated as an unconditional compatibility statement.
Samples and documents
Sample availability, cost, freight and evaluation scope must be confirmed for the product and destination. Datasheets, testing information and other technical documents should be matched to the exact product and revision; access to a generic file does not extend its scope.
Delivery and acceptance
Availability and lead time can change with product, coding, quantity, evidence requirements and logistics. Use the written commercial confirmation as the current reference. Inspect the delivered model, quantity, packaging and visible condition promptly and report any discrepancy with the order reference and supporting records.
Returns, warranty and support
Warranty, return and replacement conditions depend on the product and agreed order terms. Contact the sales channel with the order reference, model, serial or batch details, device context, fault description and available test records before returning material. Do not send products back without return instructions.
Contact and contracting details
Ask commercial questions at sales@astraphoton.com. The contracting party and order-specific terms must be confirmed in the quotation or order confirmation.
Last reviewed: 2 September 2026